Entering a new era of Decentralized Customer Experience
Decentralized Customer Experience with unforeseen value across industries
Data Driven CX – Delivering Value at the Moment of Time
Start with the customer and work backwards…. but how to start with the customer? What sounds easy in the first second can be difficult in the second… but why?
The supply chain: Critical to customer experience
Up and comer Sven Esser delves into not only how the ‘Supply Chain’ impacts the customer experience but what kind of new model the supply chain needs to adopt to not only fix the contemporary problems.
The CRM industry: A new science for customer experience
Mike Boysen details his realistic approach to customer experience, addressing the CRM industry on the “why” and the “how.”
How Transport for London became a pioneer in customer-led innovation
Some companies are great for customers – not only do they care but they change
How to Create a Compelling CX Vision
A CX vision should be authentic, inspiring and mobilizing, breaking down a brand promise into ownable attributes and a picture of what could be.
Data driven customer experience: Delivering value at the right time
Data-driven customer experience puts the customer first, delivering exactly what they need at just the right time.
The missing link: Customer engagement and KPIs
We really need something to measure CX. The point we have at the moment is, that we have (more or less) just things like NPS to measure CX and asking questions can’t really be the direction.
The Future Of Commerce
The future of commerce isn’t any longer commerce. Commerce is a means for the purpose. The future of commerce is a solution business which solves much more than just interests in goods and services.
Customers Experience So Much Darkness in Their Journey, Optimize Digital Customer Experiences to Deliver the Light
Today’s customer journey is built upon decades of legacy infrastructure. Even with modernization, the relationship between digital and physical touch points are often disjointed, transactional, and in many cases, they just feel outdated.
