The Sales CX Methodology
With a holistic mindset we develop a vision. The mystery is, how to bring this vision on the road in a way that we achieved what we want.
Customer Experience: Definition, Strategy, Examples
The picture of the anatomy of a customer is great! This guide to customer experience has everything you need to know so your business can provide the best customer experience and win.
Circle of Modern Transformation
End-to-End approach instead of silo or channel thinking. We are playing in silos which is still working for now… but how long will this last?
The 4 Stages of the CX Framework
True CX requires lateral thinking. We need to transform our mindset, break down silos and face the operational marketing challenges. Stage 1 – Vision & Strategy The first silo is the corporate structure. We have sales, marketing, client service / support, product management and more. all with own goals which are mainly corporate driven. Is […]
Put Purpose at the Core of Your Strategy
It’s how successful companies redefine their businesses.
Strategies to Drive Business Growth Through Digital Experience Innovation – by Brian Solis
“Disruptive technologies are accelerating and reshaping the evolution of markets while also influencing customer behaviors and expectations. New technologies are empowering customers to research and shop differently. These same technologies…”
Changing Business Models in e-Commerce
By Greg Paull, Co-Founder & Principal, R3 Worldwide Set off and transformed…
About Vision, Mission, Values and Strategy (updated)
Often I see people start with a strategy… and left out vision, mission and values before. But what are the differences here?
Pillars of Success
Culture eats process & strategy for lunch, but without processes & strategy there will be no culture. – There is no either or. We are process and result driven, but that’s not all and shouldn’t be the only focus if we want to change things and grow these days. Just focus on process & strategy is a dead end. The culture should be within the boat.
Customer Conversion Strategy… the Transformation Framework
Do you know what a CSS is? CSS is well known as “cascading style sheet” and defines the look of a website. But what has CSS to do with #CX, #Strategy and #Change?
