In case you missed the latest newsletter, here are the most recent articles…
Entering a new era of Decentralized Customer Experience
Decentralized Customer Experience with unforeseen value across industries Entering a new era of Decentralized Customer Experience (DCX) – Web3 unlocks the new market category of Decentralized Customer Experience with unforeseen value across industriesWith blockchain technology as its foundation, the rise of Web3 and associated token economics promises unprecedented and fundamental…
Data Driven CX – Delivering Value at the Moment of Time
Start with the customer and work backwards…. but how to start with the customer? What sounds easy in the first second can be difficult in the second… but why?
The supply chain: Critical to customer experience
Up and comer Sven Esser delves into not only how the ‘Supply Chain’ impacts the customer experience but what kind of new model the supply chain needs to adopt to not only fix the contemporary problems.
The CRM industry: A new science for customer experience
Mike Boysen details his realistic approach to customer experience, addressing the CRM industry on the “why” and the “how.”
How Transport for London became a pioneer in customer-led innovation
Some companies are great for customers – not only do they care but they change