…#PeopleExperience. We talk much about #Customer Experience and #EmployeeExperience as well as about #Trust and there are many detailed topics behind… But what is the core?
What are operational silos, why do they occur and how can they harm customer experiences?
“Marketing has been an accelerant. It shows the alignment.” Meredith Verdone, CMO Bank of America
….about Scrum, Kanban or other. This are very good methods which helps to do the transformation. So they are the means for the purpose.
Agency vs. Management Consultancy… or People vs. Processes – Meeting people and talking about topics drives me always to re-think topics, directions and ideas. Sometimes it’s just the half of a sentences which point me in a direction and let me brood about something. Now I came to the different direction, the different culture and the different approach between agencies and management consultancy.
2017 was a year packed full of buzz-word. 2018 will be the year to sort out and set the course for the future. It’s about the gap bringing the right vision to road.