Customer Experience & Digital Transformation https://esser.me My private blog - Thoughts, trends and news about Digital Transformation, Customer Experience, Change, Marketing and topics around. Sun, 04 Apr 2021 16:51:47 +0000 en-US hourly 1 https://esser.me/wp-content/static/2020/09/cropped-circle2-32x32.png Customer Experience & Digital Transformation https://esser.me 32 32 The missing link: Customer engagement and KPIs https://esser.me/the-missing-link-customer-engagement-and-kpis https://esser.me/the-missing-link-customer-engagement-and-kpis#respond Wed, 31 Mar 2021 11:10:58 +0000 https://esser.me/?p=1335454 https://esser.me/the-missing-link-customer-engagement-and-kpis/feed 0 The Future Of Commerce https://esser.me/the-future-of-commerce https://esser.me/the-future-of-commerce#respond Mon, 29 Mar 2021 12:21:02 +0000 https://esser.me/?p=1314167 https://esser.me/the-future-of-commerce/feed 0 Rock’n Roll is everywhere – Let’s dance! https://esser.me/rockn-roll-is-everywhere-lets-dance https://esser.me/rockn-roll-is-everywhere-lets-dance#respond Wed, 24 Mar 2021 12:25:38 +0000 https://esser.me/?p=1248914 https://esser.me/rockn-roll-is-everywhere-lets-dance/feed 0 The Sales CX Methodology https://esser.me/the-sales-cx-methodology https://esser.me/the-sales-cx-methodology#respond Tue, 16 Mar 2021 15:01:58 +0000 https://esser.me/?p=1183873 https://esser.me/the-sales-cx-methodology/feed 0 Bob Stutz talking about the CRM industry https://esser.me/bob-stutz-talking-about-the-crm-industry https://esser.me/bob-stutz-talking-about-the-crm-industry#respond Fri, 12 Mar 2021 10:24:19 +0000 https://esser.me/?p=1173777 https://esser.me/bob-stutz-talking-about-the-crm-industry/feed 0 Customers Experience So Much Darkness in Their Journey, Optimize Digital Customer Experiences to Deliver the Light https://esser.me/customers-experience-so-much-darkness-in-their-journey-optimize-digital-customer-experiences-to-deliver-the-light https://esser.me/customers-experience-so-much-darkness-in-their-journey-optimize-digital-customer-experiences-to-deliver-the-light#respond Tue, 02 Mar 2021 13:45:56 +0000 https://esser.me/?p=1089625 https://esser.me/customers-experience-so-much-darkness-in-their-journey-optimize-digital-customer-experiences-to-deliver-the-light/feed 0 Marketing Transformation, the all-in-one approach https://esser.me/marketing-transformation-the-all-in-one-approach https://esser.me/marketing-transformation-the-all-in-one-approach#respond Mon, 22 Feb 2021 13:38:14 +0000 https://esser.me/?p=1002064 https://esser.me/marketing-transformation-the-all-in-one-approach/feed 0 Data in a future business world https://esser.me/data-in-a-future-business-world https://esser.me/data-in-a-future-business-world#respond Fri, 19 Feb 2021 11:33:59 +0000 https://esser.me/?p=966103 https://esser.me/data-in-a-future-business-world/feed 0 How to Not Become Roadkill on the Road to Transformation https://esser.me/how-to-not-become-roadkill-on-the-road-to-transformation https://esser.me/how-to-not-become-roadkill-on-the-road-to-transformation#respond Tue, 16 Feb 2021 08:49:01 +0000 https://esser.me/?p=928811 https://esser.me/how-to-not-become-roadkill-on-the-road-to-transformation/feed 0 Measuring CX with Data Science https://esser.me/measuring-cx-with-data-science-2 https://esser.me/measuring-cx-with-data-science-2#respond Thu, 11 Feb 2021 17:42:23 +0000 https://esser.me/?p=883389 https://esser.me/measuring-cx-with-data-science-2/feed 0 How to build empathy in business https://esser.me/how-to-build-empathy-in-business https://esser.me/how-to-build-empathy-in-business#respond Tue, 09 Feb 2021 10:51:08 +0000 https://esser.me/?p=854492 https://esser.me/how-to-build-empathy-in-business/feed 0 2021, if not now, then when? https://esser.me/2021-if-not-now-then-when https://esser.me/2021-if-not-now-then-when#respond Mon, 08 Feb 2021 17:21:40 +0000 https://esser.me/?p=844531 https://esser.me/2021-if-not-now-then-when/feed 0 Bust these three barriers – or fail to drive CX change https://esser.me/bust-these-three-barriers-or-fail-to-drive-cx-change https://esser.me/bust-these-three-barriers-or-fail-to-drive-cx-change#respond Mon, 08 Feb 2021 11:49:21 +0000 https://esser.me/?p=842414 https://esser.me/bust-these-three-barriers-or-fail-to-drive-cx-change/feed 0 Ways Jeff Bezos transformed customer experience https://esser.me/ways-jeff-bezos-transformed-customer-experience https://esser.me/ways-jeff-bezos-transformed-customer-experience#respond Wed, 03 Feb 2021 14:57:54 +0000 https://esser.me/?p=812995 https://esser.me/ways-jeff-bezos-transformed-customer-experience/feed 0 The outdoor brand Patagonia no longer wants to grow, the CEO says. https://esser.me/the-outdoor-brand-patagonia-no-longer-wants-to-grow-the-ceo-says https://esser.me/the-outdoor-brand-patagonia-no-longer-wants-to-grow-the-ceo-says#comments Mon, 18 Jan 2021 11:00:06 +0000 https://esser.me/?p=747697 https://esser.me/the-outdoor-brand-patagonia-no-longer-wants-to-grow-the-ceo-says/feed 3 Welcome to 2021: A new normal? Or new era for CRM/CX/CE? | ZDNet https://esser.me/welcome-to-2021-a-new-normal-or-new-era-for-crm-cx-ce-zdnet https://esser.me/welcome-to-2021-a-new-normal-or-new-era-for-crm-cx-ce-zdnet#respond Fri, 15 Jan 2021 11:34:21 +0000 https://esser.me/?p=741142 https://esser.me/welcome-to-2021-a-new-normal-or-new-era-for-crm-cx-ce-zdnet/feed 0 Does Businesses Exist to Make Money Simon Sinek? https://esser.me/does-businesses-exist-to-make-money-simon-sinek https://esser.me/does-businesses-exist-to-make-money-simon-sinek#respond Mon, 11 Jan 2021 08:47:03 +0000 https://esser.me/?p=651433 https://esser.me/does-businesses-exist-to-make-money-simon-sinek/feed 0 Care is more than Empathy https://esser.me/care-is-more-than-empathy https://esser.me/care-is-more-than-empathy#respond Mon, 04 Jan 2021 16:20:03 +0000 https://esser.me/?p=637994 https://esser.me/care-is-more-than-empathy/feed 0 Change – A little story to think about https://esser.me/change-a-little-story-to-think-about https://esser.me/change-a-little-story-to-think-about#respond Sun, 03 Jan 2021 14:49:50 +0000 https://esser.me/?p=634760 https://esser.me/change-a-little-story-to-think-about/feed 0 Half of Marketers Aren’t Getting CX Right, Here’s Why – Marketing Insider Group https://esser.me/half-of-marketers-arent-getting-cx-right-heres-why-marketing-insider-group https://esser.me/half-of-marketers-arent-getting-cx-right-heres-why-marketing-insider-group#respond Fri, 01 Jan 2021 15:08:06 +0000 https://esser.me/?p=627623 https://esser.me/half-of-marketers-arent-getting-cx-right-heres-why-marketing-insider-group/feed 0