Customers Experience So Much Darkness in Their Journey, Optimize Digital Customer Experiences to Deliver the Light
- Customers Experience So Much Darkness in Their Journey, Optimize Digital Customer Experiences to Deliver the Light: Today’s customer journey is built upon decades of legacy infrastructure. Even with modernization, the relationship between digital and physical touch points are often disjointed, transactional, and in many cases, they just feel outdated.
Introducing #IgniteMoments: Customers Experience So Much Darkness in Their Journey, Optimize Digital Customer Experiences to Deliver the Light – Brian Solis
Today’s customer journey is built upon decades of legacy infrastructure. Even with modernization, the relationship between digital and physical touch points are often disjointed, transactional, and in many cases, they just feel outdated. When I was asked to keynote DEEPCRAWL Live and share my ideas …


Source: https://www.briansolis.com/2021/02/introducing-ignitemoments-customers-experience-so-much-darkness-in-their-journey-optimize-digital-customer-experiences-to-deliver-the-light/

Topic: Change - Transformation- Communication- Customer Experience- DigitalTags: - -

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Customer Experience & Digital Transformation