2 worlds which seems to have nothing in common. Stay tuned and watch my upcoming article on ZDNET.com
Data-driven customer experience puts the customer first, delivering exactly what they need at just the right time.
3 questions to reflect. Things I personally think about each day at the moment. I try to find answers and others with a common mindset.
A short but clear video which shows a key problem organization have. They measure performance but not trust of their employees.
Customer Experience and Employee Experience goes hand in hand… and trust is a key element. See this great video with Brian Solis.