Does it needs a word about Brian Solis? Think everyone who reads my blog knows him. Here he is amazing again…
The Magic of Creativity and Innovation Happens Outside of Your Comfort Zone - Brian Solis
In July 2018, I had a chance to speak in Rancho Palo Verdes at the NBJ Summit. I think I would move to the area given the opportunity. It’s a wonderful oasis in between the [INSERT ADJECTIVE/S HERE] of Southern California and the serenity of a beachside community. Before walking off stage, I noticed a graphic recording by The Sketch Effect off to my left. I missed it during my presentation, but was more than curious about what was captured...
Love this sketch note. “Customer Experience is a feeling” is what I have covered under the VEA Principle or the X-perience.
