Gartner: What it takes to measure customer experience

- Gartner: What it takes to measure customer experience: Measuring CX is vital, but difficult, to do, according to Gartner, as there are hundreds of metrics to choose from and various levels within an organisation to which they should be applied.

Gartner: What it takes to measure customer experience

Measuring CX is vital, but difficult, to do, according to Gartner, as there are hundreds of metrics to choose from and various levels within an organisation to which they should be applied./span>

Source: CMO.COM

July 13, 2018Topic: Trends, News & More

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