Great post by Paul Greenberg about how brands can prove their value during a crisis.
Some people watch things happen, some make things happen, and some say, “what happened?” Some organisations out there concerning the pandemic (and maybe…
We are dealing with(in) strange times. Everyone is talking about the new normal… but what does this mean? It is not just how we work and the #NewWork hype. Already last year (or maybe longer) many of us have had the feeling that things are changing.
The following chart we can use for every situation where we want to change something or do business not as usual.
Are channels, as we use the wording today, nonsense? Yes and no. If we think as a customer…
It’s not a secret… the digital maturity of companies is often at the beginning and the speed of digitalization is low. How does it look like with the CX maturity?
Have your heard about the so-called scanner personality? A scanner personality is an universalist or generalist… a multi-talent. A pronounced curiosity about many topics is a nature of talent. Scanner personalities have an overwhelming curiosity about a variety of topics and prefer to deal with all their ideas immediately and at the same time. They are the opposite of a pure deep diver, which doesn’t means that they have a deep understanding of their topics… quite the reverse.
This is the right time to help, win trust and build a great customer experience. So stay calm and adopt your business to stay healthy and save.
More business in times of Corona? The questions is…how? More telecommuting, more remote hiring capability, more distributed workforce vs HQ centric?
What makes a leader a true leader, what are the elements of such a person and what is his impact in business? Get the answers…