The top customer experience metrics that help you gauge engagement success Customer experience and a customer-centric approach remains top of the agenda for most marketing leaders. But according to recent research from Forrester, only a third of Australian brands added or improved on their CX measurement in the past year. So just what does it take to measure your customer experience efforts successfully? Source: www.cmo.com.au November 5, 2017Topic: Communication- Customer Experience (Click to share this post)
