This is the story about a coffee and Lisa, my personal #CX, Customer Experience Guru @ Adobe.
While I was listen to the keynote speaker @ the #AdobeSymp in Munich. and tweeting one after the other post on Twitter this tweet arrived me:
Yes! I was the #1 at the Twitter wall from Adobe 🙂 My answer was just simple… “let’s start the race”
Several tweets later I was thinking about whats the next tweet… With nothing in mind I was just thinking about having a coffee. So my next post was:
Now Lisa joined the stage…
(English: What kind of coffee and where are you?)
My answer was clear and quick with cappuccino and where I was staying in the auditorium (directly behind the entrance).
Just 5 minutes later the door opened and a smart lady entered laughing with a great cappuccino! She disappeared as quick as she arrived. You can believe I was laughing for several minutes before I could drink the cappuccino. Everyone around me was looking at me and thinking: What’s going on with him?
From now on cappuccino / coffee was the #1 topic in my Tweets and in the discussions through the rest of the day 🙂
That’s Customer Experience with Adobe !!!
Thanks Lisa, my personal Customer Experience Guru @ Adobe, for this great experience !!!
⭐️ Best stories are written by life itself ?Please read how @svenesser experienced true #CustomerExperience ❤️ sitting right at his chair in middle of #AdobeSymp! ? Well Done @LisaKreilinger, you are a true CX Champion! ? @AdobeExpCloudDE @Adobe
See also the german blog post from Adobe: “Ran an die Kunden! Adobe Symposium rückt Customer Experience in den Mittelpunkt”