Reports are often boring and full of buzzwords. The 5 trends in the “2019 CX Trends Report” shows that it is possible to do it different… they bring the right view on the table.
2019 CX Trends Report
As we enter 2019, customer experience isn’t the shiny new toy it once was. It has evolved into a more mature business practice that some brands have mastered to rise above the rest in both reputation and revenues. However, there is still a disconnect from what brands consider to be successful CX ini…
