What is the CEM maturity model and how does it help you develop a CX programme?

- What is the CEM maturity model and how does it help you develop a CX programme?: In 2015 DHL Freight rolled out a model for customer experience maturity measurement to provide a platform for CX improvement, which would prove highly successful.
What is the CEM maturity model and how does it help you develop a CX programme?
In 2015 DHL Freight rolled out a model for customer experience maturity measurement to provide a platform for CX improvement, which would prove highly


Source: https://www.mycustomer.com/experience/loyalty/what-is-the-cem-maturity-model-and-how-does-it-help-you-develop-a-cx-programme

Topic: Customer Experience- CommunicationTags: -

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Customer Experience & Digital Transformation