Reports are often boring and full of buzzwords. The 5 trends in the “2019 CX Trends Report” shows that it is possible to do it different… they bring the right view on the table.
The next generation of winning shopper experiences starts with personalization and predictive engagement. Read more to learn how your business can fuel its digital transformation.
Customer Experience is about understanding, prediction and taking the right interaction at the right time. It’s about afull service offer and the “platform thinking”. …but what was before the big buzzword #CustomerExperience?