SAPCXLIVE in Munich
Some days ago the #SAPCXLIVE took place in Munich. For me long expected to see what SAP is doing around CX. All in all a great event at the right time where CX importance is growing quickly.
Platform Economy Summit 2019 – Platform Value Now
Takeaways from the Platform Economy Summit 2019 – Platform Value Now in Frankfurt
Platform Economic, the Core of the Digital Revolution
We all know platforms like Amazon, Google, AirBnB or Facebook. What is making them successful and what can we learn from them?
How Marketing Helps Drive Business Transformation at Bank of America
“Marketing has been an accelerant. It shows the alignment.” Meredith Verdone, CMO Bank of America
Disruption Starts with Unhappy Customers, Not Technology
A common misunderstanding of an important idea.
“Competing for the Future: Iteration vs. Innovation” – by Brian Solis
“We cannot solve our problems with the same thinking we user when we created them.” Albert Einstein
Strategies to Drive Business Growth Through Digital Experience Innovation – by Brian Solis
“Disruptive technologies are accelerating and reshaping the evolution of markets while also influencing customer behaviors and expectations. New technologies are empowering customers to research and shop differently. These same technologies…”
The US Customer Experience Index, 2019
Forrester just released his #CX Index 2019 with “Some Small Gains, Widespread Stagnation, No Real Leaders”.
#CX is one of the most used “buzzwords” these days… but it is much more than jus a “buzzword”, it changes the entire way we are doing business in future as I think. We are in an early phase with some les players like Apple and Amazon which are (since long time) far ahead on this. So let’s see what Forrester has discovered.
You stuck in business as usual…
….and don’t know how to move? You know all the buzzwords which are going around, but you don’t know how to bring them on the road?
There is more than just the Hype Cycle
We all know the Gartner Hypecycle. Everything starts with the technology trigger, goes through an hype and come to productivity… shortly spoken. But is this everything?
