Disruption Starts with Unhappy Customers, Not Technology

Jun19_06_900584470
Disruption Starts with Unhappy Customers, Not Technology
A common misunderstanding of an important idea.


Source: https://hbr.org/2019/06/disruption-starts-with-unhappy-customers-not-technology#

Topic: Change - Transformation- Communication- Digital- Trends, News & MoreTags: - -

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Customer Experience & Digital Transformation