The US Customer Experience Index, 2019

Forrester just released his #CX Index 2019 with “Some Small Gains, Widespread Stagnation, No Real Leaders”.

#CX is one of the most used “buzzwords” these days… but it is much more than jus a “buzzword”, it changes the entire way we are doing business in future as I think. We are in an early phase with some les players like Apple and Amazon which are (since long time) far ahead on this. So let’s see what Forrester has discovered. I don’t want to bore you with my summary, I have collected the most important links from Forrester. Enjoy reading!


(Findings From The US CX Index™ 2019)

CX Index Methodology

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Customer Experience & Digital Transformation