Steve Jobs: “You have to start with the customer experience and work backwards to the technology”
Posted on December 11, 2017
Just listen to this great Video with Steve Jobs from 1997 talking about #CX, Customer Experience. That’s 20 years ago and we now start talking about this topic.
What I would ike to ad is step 3:
- Customer Experience
- Corporate Goals (like revenue)
(Klick to open on Youtube. Quote starts at minute 1:51)