A great post by my friend Paul Greenberg about empathy
I do like the 3 different types of empathy in the empathy 101. Especially the compassionate empathy is where we need to focus on. That’s by far better then my description of missing care in empathy (Care is more than Empathy)
How to Build Empathy in Business – Workflow™
Empathy in business shouldn’t be a situational response that companies trot out during crises. Instead, it should be core, foundational business value.