Judith Aquino’s work in customer experience is extensive and her connections in the space are deep. Shortly after the release of X: The Experience When Business Meets Design, Brian Solis caught up with Judith to talk about the rise of experience innovation. She published ou…
Everyone is talking about Digital Transformation. See my statements which gives the framework of what’s behind.
Is it a fight between a brand and the customer? Both have historically different interest and they still exist. Which view do you have? Is it possible to bring both interests together or is the customer so dominant these days that the brand needs to step backward?
Communication and interaction with clients, user, prospects, etc. is changing. Here are five important things brands and marketers should think about.