There’s only one leader in the “Forrester Wave™: Experience Optimization Platforms, Q2 2018”. Customer Experience (CX) is the #1 keyword these days…. so where are all the competitors in the industry like Salesforce? Many of them are not at all in this report.
Read the report at Forrester:
Source: Forrester [ref]https://reprints.forrester.com/#/assets/2/89/RES141051/reports[/ref]