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Customer Experience & Digital Transformation

My private blog - Thoughts, trends and news about Digital Transformation, Customer Experience, Change, Marketing and topics around.

Tag: Urgency

A Sense of Urgency

Sketchbook and the importance of urgency. See what Aaron North and John Kotter have to tell about it.

April 29, 2019| Topics: Change - Transformation

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Care is more than Empathy

Care is more than Empathy

Customer Conversion Strategy… the Transformation Framework

Customer Conversion Strategy… the Transformation Framework

What crisis can mean for customer engagement and customer loyalty

What crisis can mean for customer engagement and customer loyalty

Operational Marketing Challenges

Operational Marketing Challenges

What is a #CX Methodology and a #CX Strategy?

What is a #CX Methodology and a #CX Strategy?

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