What change management can teach us about delivering successful CX programs
John Kotter’s ‘Leading Change’ should be a standard text for CX. Here’s what it teaches us about applying change management to ensure efforts are sustained.
Agile Transformation is not…
….about Scrum, Kanban or other. This are very good methods which helps to do the transformation. So they are the means for the purpose.
Digital transformation: online guide to digital business transformation
The digital transformationguide. in-depth introduction, resources and vertical functional examples and lessons.
