Marketing’s CX efforts are being thwarted by technology [stats] – Econsultancy
Posted on October 2, 2018
Marketing's CX efforts are being thwarted by technology [stats] - Econsultancy
Marketers have a technology problem. A new report by Econsultancy, produced in partnership with Zone and Cognizant, has found that marketers’ technological infrastructure frequently falls short of the level required to enable a truly great customer experience – and marketers are well aware of it.