Customer Experience Trends for 2018

- Customer Experience Trends for 2018: With all the discord and tension throughout the world Temkin Group believes that it's a good time for all of us to refocus an what's most important, our collective humanity.

15 Customer Experience Trends for 2018 – Customer Experience Matters®

Temkin Group’s annual list of customer experience trends identifies 15 areas for 2018. They include CX metrics, analytics, chatbots, journeys, and emotion.

Source: Customer Experience Matters®

January 9, 2018Topic: Communication- Customer Experience- Trends, News & More

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