Customer Experience & Digital Transformation

My private blog - Thoughts, trends and news about Digital Transformation, Customer Experience, Change, Marketing and topics around.

Great overview of the social media landscape by Brian Solis and JESS3. Read the article on LinkedIn or just download the infographic.

The Content Experience Also Shapes the Customer Experience, Design Accordingly – Brian Solis

The solution should be in humanity

Statements, maybe a bit provocative!

THE FUNDAMENTAL NONSENSE… about AI

Engagement equation: Happy employees = happy customers | ZDNet

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