Employee Engagement is becoming an area of great interest to anyone thinking about customer engagement, CX or customer retention. Katrina Ghazarian, a rising star in the practice of engaging employees, shows how to start engaging those employees.
Do you know this rule? Today I talked about an pioneer in CX, Amazon. It looks like they care less about this and have maybe more a 70/30 or 80/20 rule in place. Which rule do we have in place? 30/70?
Brian Solis, principal analyst at Altimeter, a Prophet company discusses the key drivers of digital transformation in his latest report The 2018-2019 State o…
Now in its 5th year, the “State of Digital Transformation” report documents the evolving enterprise. As disruptive technologies and their impact on organizations and markets continue to progress, this research aims to demonstrate the shifts and trends that are shaping modern digital transformation.