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I spent most of my career in the digital realm. The key theme in my career is understanding the customer. From my early roles in leadership functions at various digital agencies to my roles at Coremetrics/IBM and Kenshoo in the solution consulting and sales area, I’ve always approached the topic of selling with a customer centric approach. I don’t just want to sell to them, I want to understand them deeply and help them with vision, strategy and execution towards solving their pain points. I aim to challenge and at the same time be a trusted advisor to the customer, aligning the discovery process with the strategic aims that he pursues in order to be able to fully articulate his desired future state vs. the current state.
After spending many many years employed in the industry, I wanted to take my passion for CX even further and decided to double down on myself and the topic of customer experience by opening my own consulting practice. I’ve been successfully running this business for many years now and have grown a small but very loyal following on my blog and other channels as well. The reason why I’m considering moving back to into employment is twofold. I am very self sufficient, but I am also team player and I want to come back into a team environment.
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Leading by Vision – Success Stories
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