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Customer Experience & Digital Transformation

My private blog - Thoughts, trends and news about Digital Transformation, Customer Experience, Change, Marketing and topics around.

Tag: DCX

Entering a new era of Decentralized Customer Experience

Decentralized Customer Experience with unforeseen value across industries

September 16, 2022| Topics: Change - Transformation- Customer Experience- Trends, News & More

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Changing the Driver Seat

Changing the Driver Seat

2021, if not now, then when?

2021, if not now, then when?

The customer journey madness

The customer journey madness

Transformation: Channel Thinking vs. Tooling

Transformation: Channel Thinking vs. Tooling

MAKE A DIFFERENCE… between CRM & CXM

MAKE A DIFFERENCE… between CRM & CXM

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