Help Your Team Measure Customer Experience Data More Accurately

 

- Help Your Team Measure Customer Experience Data More Accurately: Start with the balanced scorecard, but don’t stop there.
Help Your Team Measure Customer Experience Data More Accurately
Start with the balanced scorecard, but don’t stop there.


Source: https://hbr.org/2018/10/help-your-team-measure-customer-experience-data-more-accurately

 

Topic: Customer Experience- Communication

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Customer Experience & Digital Transformation