2020 Trends: Mobile, Voice, Mixed Reality and 5G Set the Stage for Next Generation Customer Experiences – Brian Solis
My friends at Keap asked me to share my predictions for the annual, “2020 Small Business Marketing Trends Report.” I wanted to share my ideas with you here as well… Next Generation CX Must Be Designed as Native Experiences for Emerging Platforms Search and content are more important than ever when i…
Customer Experience will be important for 2020, for sure… but what is coming next? How do we need to integrate #CX? Don’t miss to have a look into my article about the holistic look into the future.
Will #SX be the future hype after #CX?
The brand, the last big bastion. What's the next evolution after customer experience?
It’s all about the brand at the end of the day. We see very strong brand guidelines within companies, but they crumble. Do they crumble because of the customer?