Customer Experience & Digital Transformation

My private blog - Thoughts, trends and news about Digital Transformation, Customer Experience, Change, Marketing and topics around.

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Transformation: Channel Thinking vs. Tooling

It’s a HERO TIME with STEAM and HOPE

The brand, the last big bastion. What’s the next evolution after customer experience?

Engagement equation: Happy employees = happy customers | ZDNet

What crisis can mean for customer engagement and customer loyalty

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