Customer Experience, Where It is Now, and Where It Will Go Next – Brian Solis
Posted on September 20, 2018
Customer Experience, Where It is Now, and Where It Will Go Next - Brian Solis
Leo Bertelli was gracious enough to invite me for an interview on the state and future of CX. The conversation was so engrossing that I wanted to share it with you here. I hope it helps you! What do you think have been the most significant advances in CX in previous years? You can’t talk about customer experience if you don’t appreciate what the word experience means – and as the author of a book on experience design, I struggled...