All of this talk about rogue YouTube ads, fake Likes on Facebook, and Snapchat vs. Instagram is fascinating, but how much of it is relevant to a marketer’s daily job?
There is a huge change within marketing communication right now. Let’s draw a bow from a CRM, over a content and a communication strategy to a life strategy!
In the end, the customer doesn’t care about how many channels you make available to them. They just want to buy the way they want to buy, have their questions answered, their problems solved and their comments acknowledged. It doesn’t matter what channel.
Nowadays users interact with your company through many different channels. What might start on the web, might go to mobile and tablet applications, emails, print, radio, social media, by talking to your employees on the phone for customer support, etc., etc.
The change in communication, driven by digital, is giant. Marketing will not be what it is today. We will see a huge change and transformation. User are sad of advertsing following them for weeks. People looking for help instead od advertising. The marketer will be the trusted advisor
Day by day there are thousand news arround digital. Companies fight about the best strategy, the best solution or the best tool for search, social, mobile, etc. They are talking about Cross-Channel or Omni-Channel as a buzzword.
How do you feel with this?
Just thought about customer journey tracking and attribution. This are two buzzwords which are going arround… Everyone loves them and as a solution provider providing a software you can sell this very well these days. I hate this buzzwords a bit. Why? Here’s why…
Is cross-channel marketing just bringing Search and Social together for example? Is it bringing all online channels together? Is it bringing online and offline together? …or is it spreading the brand or performance message in an 1:1 communication out?