Channel (Multi, Omni or Cross)Posted on August 29, 2018 Multi-Channel, Omni-Channel and Cross-Channel are some of the most confusing topics.Some people are talking about multi-channel and meaning the same as others understand under cross-channel. In the time of digital transformation & customer experience, cross-channel is the only direction for me and there is no excuse for the other ones. Think it is a very important point to make sure to talk about the same. Here is my differentiation of these 3 topics… Categories: Digital, Communication, Change, Marketing, Cross-ChannelLeave a Reply Cancel replyYour email address will not be published. Required fields are marked *CommentName * Email * Website Privacy * By using this form you agree with the storage and handling of your data by this website.