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Companies define the customer journey as "journey maps", other rename campaign solutions to journey solutions. In truth the customer defines the journey which means that it is the "customer managed journey" and not the "managed customer journey".
Operation successful, patient dead... this is the direction we are heading to at the moment withing the topic customer experience. We need to awake and change something. It is not a risk to do so, it's a great chance!Operation successful, patient dead... this is the direction we are heading to...
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